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Multi-factor authentication | Xero AU.Set up multi-factor authentication – Xero Central

Multi-factor authentication | Xero AU.Set up multi-factor authentication – Xero Central

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How to set up Xero Multi Factor Authentication (MFA) - WK Advisors and Accountants - Why we’re securing your account with Multi-Factor Authentication 


Change the device you use for MFA – Xero Central - iPhone Screenshots


We use cookies to make your experience better. By using xero. As more people around the world embrace digital technologies, the number of cyber attacks continues to increase. One of the most common types of cybercrime is phishing, designed to access your online accounts and steal your personal and business information.

At Xero, we are custodians of your data and we take that responsibility very seriously. MFA is a log in verification process that goes beyond typing in your username and password.

It gives you access to your account using something you know your username and password and something you have your mobile device or computer. Think of it like putting an additional bolt on the door.

When MFA became mandatory in Australia, we saw a significant drop in account takeovers. Xero Verify is now available free of charge in the Apple and Google app stores. It only takes a few minutes to set up and sends a push notification to your phone when you log in, so you can just tap and go.

As always, our team is here to support you over the coming weeks and months, to make it as easy as possible for you to stay safe and secure. In the meantime, take a look at our frequently asked questions for all the details.

New Ultimate plan offers most comprehensive Xero package for small businesses. Xerocon Sydney: Xerocon returns to Australia. Xero's commitment to gender equality and fair pay for all. Xero and Capital One partner to help rewire the small business economy. Reporting - it just keeps getting better! Small businesses name Xero the most-loved accounting software for the second year in a row.

Great software. Horrible support. Cryptic slow and unhelpful. Takes several hours and basically useless. Hi Michael, so sorry you feel that way about our support. Do you have your case number to hand so I can take a look into this for you? But cryptic and unhelpful? The new MFA has locked me out — just like that whether I wanted it or not.

Extremely bad form — whoever sprung this on just like that should be shot for bad management and bad customer relations. If you need to set up MFA, you can find everything to help you get up and running here. If you have already set up MFA and are locked out, please contact us here providing your email address so we can get in touch with you. You can also find some troubleshooting tips here. Hope that helps. I would bet that if the permissions granted to the app upon install were examined the true reasons for it being forced upon everyone would become clear.

Hi, thanks so much for sharing your thoughts with us. We strongly believe that authenticator apps, such as Google Authenticator and Xero Verify, do provide increased security. Cyber attackers and hackers are getting more and more sophisticated and so modern security features like MFA offer an important layer of protection by requiring at least two different factors, something you know your password and something you have mobile device before allowing access to your account.

This second layer of security is designed to prevent anyone but you from accessing your account even if an attackers knows your password. You may not pay employees or bills using Xero but there will still be some very valuable information stored about you in Xero that could cause some trouble should it ever fall into the wrong hands. MFA is great but it is frustrating that a whole new app needs to be downloaded for this type of thing.

It might not seem like it but it is definately a barrier for some users I work with. Building this into the existing app or using existing contact info would have made this easier and more seamless.

Even better would be working with apple authentication options for seamless biometric verification. Find out more here. I had MFA set up already and now you have cleverly disabled that with this mandatory roll out. If you need any further help, please refer to our help article here. I log in and unlike push notifications from other apps eg.

Banking app. Hi Olivia, thanks so much for sharing your experience with us — and sorry that the push notification via the Xero Verify app is taking so long to come through.

I will share your experience with my team so we can investigate what may be happening here. If you continue to experience such lengthy delays, please can you raise a case with our Support Team. I have spoken in depth with my team and there may be a number of reasons why the notification was delayed depending on the device you are using.

In many cases, the delay may be being caused by some sort of power-saving settings on your phone. If you are still experiencing issues, we would be really grateful if you can help with our investigations by submitting a case with our Support Team providing the make and model of the device you are using.

Thank you so much for your help! This verify issue is not the greatest for someone that is on Xero 20 to 30 times a day. It is a pain. Do we get an option to ask this verify to sleep for a week or a month and continue on with our password to get in? Xero was supposed to be very convenient and easy. Hi Rob, can you please raise a case with our support team so we can take a look into what may be happening here and give you a hand? To lock my Xero account with the new mandatory rules is getting in the way of us working today.

Now we have to spend valuable time searching the internet for solutions, buy a new iPhone or yet again ring the accountant to ask how to solve a Xero problem. If you are unable to use your mobile phone as a means to verify yourself, you can install an authenticator app on your desktop. Authy has a desktop authenticator app for Windows and MacOS devices.

You can download Authy from here. You can also choose to use a backup email or set security questions if you would prefer to verify your identity another way. I appreciate that using your mobile phone may be more convenient so I have passed your feedback onto my team. Xero Verify is the only authentication app that allows push notifications to your Xero account.

You can also specify a backup email address when you set up MFA — however, using an authentication app is less time consuming and easier. If you are still experiencing issues, please reach out to our support team here.

I really want to Opt Out. Just let me log in with my secure password, please. Hi Simon, it is not mandatory to install Xero Verify if you already use another authenticator app, such as Google Authenticator, FreeOTP, or Authy, on your device to access other accounts e.

I have to log out, authenticate when she tries to log in and then relog in myself. This is worse than the 2 step verification I currently use on ebay and amazon when she logs in. Why is there no facility to have more than one phone to berify. Hi Jackie, thanks for your comment. Can I please clarify the steps you and your bookkeeper are taking — are you both trying to log into Xero using the same credentials username and password? We strongly advise not to share your password with anyone, including your bookkeeper, to keep your account secure.

With Xero, there are no limits on the number of users you can invite into an organisation or client file so we suggest inviting your bookkeeper instead of sharing your login credentials with them. You can find more information about adding a new user to your organisation here. This is absolute garbage. Just want a nice simple and quick way to access the information.

I guess my only option is to look for an alternative piece of software. An alternative option is to add a backup email address or set up a few security questions. The easiest option is to provide a back-up email address — simply add a secondary email address when setting up MFA please make sure the email address is different to the one you use to log into Xero then just select this option when you log in.

Alternatively, you can set up security questions and select this option when you log in instead. You can find more information about MFA and setting up backup methods here.

I do not use apps on my phone and do not want to download any. Please could you let me know how I can access my account without it please. Another option is to add a backup email address or set security questions.

A backup email address is the easiest option. Then whenever you log in to Xero, you just need choose the option to enter your backup email address instead. You can find more information here. Another unwanted and complicated verify system. Looking for alternatives. Not impressed. As usual the only people this will inconvenience are the legitimate users of your software. We will look into this urgently to see what may be causing the issue. Thanks for raising it with us.



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